At Nicedealdynasty, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer the following refund and return policies to provide a smooth and hassle-free experience.
1. Returns
We accept returns for most items within 14 days of the delivery date. To be eligible for a return, the item must meet the following criteria:
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- Condition: The item must be unused, unassembled, and in the same condition that you received it. It must also be in the original packaging.
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- Proof of Purchase: You must provide a receipt or proof of purchase to complete your return.
2. Non-Returnable Items
Certain items are non-returnable, including:
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- Custom or personalized products
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- Clearance or sale items
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- Gift cards
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- Perishable goods (e.g., plants, flowers)
Please note that this list is not exhaustive, and other items may also be non-returnable. If you have any questions about the eligibility of a specific item, please contact us before making your purchase.
3. Return Process
To initiate a return, please follow these steps:
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- Contact Us: Email us at [email protected] within [14] days of receiving your order to request a return authorization.
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- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item.
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- Shipping: You are responsible for the cost of return shipping unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [14] days.
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- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that show signs of use, missing parts, or damage not due to our error).
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] within [14] days of receiving your order.
6. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account or credit card statement again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
7. Cancellations
Orders can be canceled within [X] hours of placing the order. After this period, the order may be processed and shipped, making it ineligible for cancellation. To cancel an order, please contact us immediately at our email or phone number.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos and a description of the issue. We will work with you to resolve the problem, which may include sending a replacement or providing a full refund.
9. Contact Us
If you have any questions about our refund and return policies, please contact us at:
Nicedealdynasty
Email: [email protected]
Address: 6 rue d’Armaillé 75017 Paris